At the time of enrolment, a confirmation enrolment notification will be provided to the candidate via email. The confirmation lists the competency or qualification commencement date, location of training and important information about the course/ day. An Invoice is emailed at the time of enrolment, with details of the items and due date.

Invoicing & Payment

Fees will be invoiced at the time of enrolment into a Train Me RTO Course.

Fees are due at least 7 days before commencement of course or training program.

Bookings made within 7 days of the first attendance day will only be accepted with evidence of payment.

If the fees have not been paid within the stated period, an enrolment may be cancelled to make room for wait- listed participants. An enrolled participant will always be notified prior to this occurring.

Payment can be made via electronic funds transfer, credit card or by account for approved clients only.

Where materials (i.e. textbooks and courseware) are issued as part of program preparation this will not occur unless the fees have been paid.

Where a purchase order is provided, these terms and conditions override the terms and conditions specified in that purchase order.

Goods & Services Tax (GST)

Advertised prices are GST inclusive. The portion of the course or qualification fee attributable to the education component is GST free, however, in accordance with GST legislation Train Me RTO is required to charge GST on the portion of the course that relates to catering. Tax invoices that comply with GST legislation will be issued for all enrolments. The amount of GST will be separately identified on all tax invoices.


Train Me RTO reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances.  Where a fee refund is due to a participant, a full refund cheque will be sent within thirty days. The information provided by Train Me RTO was correct at the time of publication but may be subject to change. Train Me RTO reserves the right to change course fees, dates, content, speakers or method of presentation at its discretion.


Train Me RTO does not sell or rent its member, client or participant details to other organisations. The information on the enrolment form is for the purposes of processing registrations, creating and maintaining student records, keeping members, clients and participants informed of upcoming events and products and to assist the RTO in improving its services. Please forward any enquiries you may have in relation to this matter to enquiries@trainme.com.au.

Cancellations, Refund Policy, Transfers to Alternate Courses

Notifications of cancellations, refunds and requests for transfers must be made in writing.

More than 7 working days from course commencement 

In the event of a cancellation, Train Me RTO will refund the fees paid in full if we are advised in writing of a cancellation more than 7 working days prior to the program commencement date.  Requests for transfers to alternate courses can be arranged if Train Me RTO is advised in writing more than 7 working days prior to course commencement date and there is availability on the selected course.

Less than 7 days or less from course commencement 

In the event of a cancellation, less than 7 working days before the course date, fees paid will not be refunded or allocated to another course.   Train Me RTO will not accept responsibility for changes to work commitments or personal circumstances within this 7 working day period.

Non Attendance 

If a participant fails to attend a course, course fees will not be refunded or allocated to another program.

If the participant arrives to the course later than the advised start time or attends with the incorrect PPE/Clothing outlined in the enrolment confirmation email, Train Me RTO will not allow the participant to continue in the training session and fees paid will not be refunded or allocated to another course.


Requests for substitutions are to be made in writing and can be made at any time up to one working day before the program commencement date.

All applicable refunds will be made payable via Electronic Funds Transfer where original payment was made via direct deposit or reversed back to the credit card original payment was deducted from. Applicable refunds may be provided to employers who have paid course fees on behalf of participant.


The services provided by Train Me RTO will conform to the relevant Australian Standards governing such services.


All training documents issued in respect of the services whether in print or in other media are subject to copyright.  A participant will not reproduce or distribute, in whole or in part, any training documentation without Train Me RTO’s written consent.


Participants will release Train Me RTO from any liability Train Me RTO may incur arising from any loss, damage or injury sustained by the services delivered.  If the services are delivered on your premises or on premises arranged by you, you will indemnify Train Me RTO against any liability we may incur in respect of any loss, damage or injury arising from the delivery of the services except to the extent that the loss, damage or injury has been caused by Train Me RTO’s negligence.  However, we will not be liable for consequential or indirect loss of any kind including, but not limited to, loss of profits, loss of opportunity or any other form of economic loss.

Limitation of Liability

Train Me RTO will provide the services with due car and skill.  In the event of a defect in the services or failure to perform the services, then, to the extent that the law permits, Train Me RTO’s liability under this contract is limited (at Train Me RTO’s option) to supplying the relevant services again or paying the cost of supplying the relevant services again.

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